Refund and Return Policy

Effective Date: 8 September 2026

At Prik Care, your satisfaction is important to us. If something is not right with your order, this policy explains what you can return, by when, and how quickly the money reaches you. Because we sell paper and disposable goods, some hygiene rules apply — they are set out in full below so there are no surprises.

1. Return Period

You have 7 days from the date of delivery to raise a return request for an eligible item. Requests raised after 7 days cannot be accepted.

If your parcel arrived damaged, short-shipped, or the item inside is not what you ordered, tell us within 48 hours of delivery and send a photograph of the item and its packaging. We will replace it or refund it in full, including shipping.

2. Return Conditions

✓Packs must be unopened, with the manufacturer's seal or shrink wrap intact.
✓All original packaging, labels and any free items included with the order must be returned with it.
✓Returns that arrive opened, used, soiled or short of items cannot be refunded and will be sent back to you.

3. Bulk and Wholesale Orders

✓We charge no restocking fee on any return.
ℹFor bulk and office orders, please check the quantity and pack size on delivery. Whole unopened cartons can be returned within 7 days; individual packs already opened from a carton cannot.
ℹOrders placed against a specific quotation or made to a custom pack size are agreed before despatch and cannot be returned for a change of mind.

4. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless they reach you damaged, faulty or incorrect:

✗Any pack that has been opened or whose seal is broken — tissues, napkins, toilet rolls, hand towels, cups and other disposables included
✗Cleaning cloths, mop refills and wipes once used
✗Items made or packed to your own specification
✗Any item sold as "Non Returnable" or bought in a clearance sale

5. How to Start a Return

To initiate a return, please contact us at:

Email:
advikenterprise1873@gmail.com

Phone:
Not available

We will provide you with a Return Authorization (RA) number and instructions for sending your item back.

Returns without a valid RA number will not be accepted.

6. Refund Processing

✓Once we receive and inspect your return, we will issue a refund to your original method of payment.
✓We initiate the refund within 3 business days of the returned item passing inspection.
✓UPI refunds usually appear within 1–3 business days; card refunds take 5–7 business days to show on your statement, depending on your bank.
ℹRefunds are always made to the original payment method. GST charged on the item is refunded with it.
ℹShipping charges are non-refundable, except where the item arrived damaged, faulty or incorrect.

7. Return Shipping

ℹWhere our courier partner services your pincode we will arrange a reverse pickup; otherwise you may self-ship the item to the address we share with your return authorisation.
ℹReturn shipping is on us when the item arrived damaged, faulty or incorrect. For a change of mind, the cost is yours.
ℹWe recommend using a trackable shipping service and purchasing shipping insurance.
ℹWe are not responsible for returns lost in transit.

Need help or have questions about your return?

Aadvik Enterprises

advikenterprise1873@gmail.com

First Floor, 66//2/18, Shaheed Major Vikash Yadav Marg, Sunshine Play School, Friends Colony, Gurugram, Haryana, 122001, India

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